Return & Refund Policy

At BYJBWHMM, customer satisfaction is important to us. This Return & Refund Policy outlines the conditions and procedures for returns and refunds.

1. 30-Day Return Policy

We offer a 30-day return and exchange policy from the date your order is delivered.

You may request a return or exchange within 30 days if the product meets the eligibility conditions listed below.

2. Return Eligibility

To qualify for a return:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging.

  • Proof of purchase (order number or confirmation email) is required.

Returns may be accepted under the following situations:

  • The product arrives damaged or defective.

  • The wrong item was received.

  • The item does not function as intended under normal household use.

  • The customer changes their mind within the 30-day return window (item must be unused).

We do not accept returns for products that show signs of misuse, improper handling, or physical damage caused after delivery.

3. Return Shipping Costs

  • No restocking fee will be charged.

  • If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping cost.

  • If the return is due to personal reasons (e.g., change of mind), the customer may be responsible for the return shipping fee.

Shipping fees (if applicable) are non-refundable unless the return is due to our error.

4. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact our customer service within 30 days of delivery.

  2. Provide your order number and reason for return.

  3. Attach photos if the item is damaged or defective.

  4. Wait for return authorization and instructions.

You may contact us through:

Email: service@byjbwhmm.shop
Phone: +1 (276) 888-3647
Business Hours: Monday–Friday, 9AM–6PM EST

Returns sent without prior authorization may not be accepted.

5. Important Return Address Notice

⚠ Please do not send your return to the original business address listed on our website.

The return shipping address will be provided by email after your return request has been reviewed and approved.

Sending items to the wrong address may delay processing or result in lost packages.

6. Refund Process

Once we receive and inspect your returned item:

  • You will be notified of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method (PayPal).

Refunds are typically issued within 3–7 business days after the return is approved.

Please note that processing times may vary depending on PayPal’s internal procedures.

7. Exchanges

If you would like to exchange an item for the same product, please indicate this in your return request email. Exchanges are subject to product availability.

8. Contact Information

If you have any questions regarding returns or refunds, please contact:

BYJBWHMM
Website: https://byjbwhmm.shop
Email: service@byjbwhmm.shop
Phone: +1 (276) 888-3647
Address: 2630 W 38th Ave Unit B, Denver, CO 80211, United States